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HOW TO RESET MALFUNCTIONING MAZDA INFOTAINMENT SYSTEM
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Your Mazda's modern and technology-rich infotainment system is your ticket to staying connected to the online world when you're out and about, whether it's your daily work commute or family holiday trip.
Annoying glitches can, however, disrupt your life, meaning that you cannot access crucial navigation, message contacts, speak to customers hands-free while driving, or listen to your favorite music artist.
Our article takes a look at the possible causes of Mazda screen not working and how to remedy it.
Causes of Mazda Screen Not Working
Sometimes, things don't quite work as they should, and automotive electronics are no exception. Your Mazda's infotainment screen not working may be a result of the following common causes.
Freezing or Lagging
Freezing or lagging may be caused by outdated software. Older software may not be fully compatible with newer devices such as iPhones and other Android devices. Software can also become corrupted and unstable over time.
Everyone aboard wants to stay connected while on a holiday trip, but too many connected devices can overwhelm the system's screen.
Traveling in extremely hot conditions or leaving your Mazda parked in a hot parking lot may cause the infotainment system to overheat, leading to freezing or lagging issues when trying to use it.
A malfunctioning SD card or USB memory device, if plugged into a port, may also cause problems with freezing and lagging.
Connectivity Problems
Your Mazda's screen not working as intended may be a result of a lost wireless connection. The Bluetooth connection with your smartphone may not be functioning, the Wi-Fi signal may be weak, or, if using a wired connection in the vehicle, the cable itself may be old and faulty, resulting in connectivity issues.
Audio and Display Malfunctions
Your Mazda's audio system, along with the display, may malfunction, resulting in the Mazda screen not working.
Basic Troubleshooting Steps
No matter the reason for your Mazda infotainment system malfunctioning, the basic troubleshooting steps thankfully don't require any rocket science.
Restarting the Infotainment System
Your infotainment system glitches may be resolved with a fix as simple as switching the infotainment system off at the power button and restarting it.
Checking for Software Updates
There's no need to visit your local Mazda dealer for this step. Simply navigate to the home screen, choose 'Settings,' and click on the 'System' icon. Select 'Software Update.' Check the box for "Automatically Check for Updates" to enable periodic updates.
If there is an update available, select 'Update' and follow the on-screen prompts to download and install the update. Once the update has finished loading, confirm the update, and the infotainment system must then be restarted.
Inspecting Connections and Settings
A thorough inspection of your smart device's connectivity features, like Bluetooth device settings and software updates, may reveal issues. If using a wired connection, check the cable for visible damage and try another cable to test connectivity.
How to Perform a Hard Reset
Your Mazda infotainment system can be given a hard reset by pressing and holding the Mute, Nav, and Back buttons located adjacent to the multifunction command control knob simultaneously for at least 10 seconds.
This procedure should force your Mazda's infotainment system to restart.
Reinstallation of Software
Ensuring the latest updates are loaded on your Mazda's infotainment system guarantees optimal system performance. This is particularly important because the latest maps and traffic flow information assist the navigation system in functioning accurately and provide you with the best possible route and traffic details.
When to Consider Reinstallation
After performing a hard reset of your Mazda's infotainment system and thoroughly inspecting all connectivity and settings, owners may need to consider reinstallation of the software on their vehicle's infotainment system.
How to Reinstall Mazda Infotainment Software
Owners can use a few procedures to reinstall Mazda infotainment software.
The first method is to use Mazda Toolbox by downloading the installer file, double-clicking it, and following the instructions on the infotainment screen to reinstall the software.
To obtain this installer file, the SD card of your Mazda's infotainment system will need to be connected to a computer with at least 10 GB of free space and a display resolution of 1024x768 to proceed with the download.
The second procedure is to use an online update. Owners will need to navigate to the 'Settings' menu, select 'System,' then 'Software Update.' There is an option for turning on automatic updates by selecting "Automatically Check for Updates," allowing the Mazda infotainment system to periodically check for the latest updates.
A third option is to do a manual update by selecting "Check for Software Updates," then 'Update.' The Mazda Connect feature remains usable while an update is in progress.
Lastly, owners can install Mazda AIO Tweaks onto a USB memory device and then plug it into a USB port of their Mazda Infotainment System before turning on their vehicle.
A "== MZD-AIO-TI ==" window will appear to start the software reinstallation. Installation instructions may vary according to the Mazda Infotainment system fitted. The USB drive will need to be unplugged after the system restarts.
When to Seek Professional Help
On the off chance that none of the above procedures resolve your malfunctioning Mazda infotainment system, or if you are not comfortable performing these steps yourself, a visit to a Mazda Authorized Service Center or a qualified professional workshop is recommended.
Service Your Mazda Infotainment System at Central Mazda
Take good care of your Mazda with the service team at Central Mazda, located in Plainfield, CT.
The Central Mazda team consists of Mazda professionals who know what's best for your Mazda vehicle.
We use only Genuine Mazda Parts and Value Products by Mazda, so owners can be assured their Mazda vehicle will always perform at its best.
Whether it's an infotainment system reset, software update for a Mazda screen not working, air conditioning service, tire rotation, or just a safety check before setting off on your next holiday adventure, be sure to contact our Mazda service team.
